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FAQ

General

Do you have a catalog?

We do have catalogues available to the trade. If you would like a Casual Furniture, Gardening, or Outdoor Gourmet catalog, simply email marketing@alfrescohome.com and specify which you would like. If you aren’t currently using our V13 catalog, you do not have the most recent version!

How do I buy directly from Alfresco Home?

If you are a retailer and would like to become a dealer, please go to our Become a Dealer portal at the bottom of our home page. If you are not a retailer but like what you see, please go to the Locate a Dealer portal at the bottom of our Home Page and follow the guided steps. If you like people better than portals, please feel free to email us at sales@alfrescohome.com and we will contact you directly to discuss your needs.

Can you drop ship orders?

Yes we can! Please call our customer service team at 610.705.8808 to discuss the specifics of drop shipping your particular order.

Can I get a copy of my invoice?

Yes you can! Please email accounting@alfrescohome.com and give us your name and best contact information. We would be happy to send you a copy of your invoice.

Cushions

How long will it take for my cushions to arrive?

Cushions generally take 4-6 weeks to make; however, during our busy season the wait time may be longer due to an influx of orders.

Are my cushions water-resistant?

They sure are! Not only do our cushions have a water repellant protective layer, but our sonic welded seams and water repellant ticking are also designed to keep water out of your beautiful cushions as well.

How do I clean my cushions?

Alfresco Home uses Sunbrella fabrics on all of our custom cushions. For best treatment of these fabrics visit Clean my SunbrellaTM fabric covered cushions!

Fire Pits

How do I light my Alfresco Home fire pit?

Please watch the video here!

Can I convert my fire pit’s propane to natural gas?

No, our fire pits cannot be converted to natural gas.

Furniture

Does Alfresco Home’s iron rust?

Iron, by nature of the compound, rusts. At alfresco Home, we powder coat our products containing iron to resist rusting. However, after if that coating is compromised, rusting of exposed iron may occur.

Fornetto and Fervor

How hot can a FornettoTM get?

The FornettoTM can reach a maximum heat of 662°F and 350°C.

What kind of wood does the FornettoTM use?

Use any non-chemically treated type of wood in our beautiful Fornetto ovens.

What are the Fornetto’sTM dimensions?

The Fornetto’sTM dimensions are as follows: Height (including chimney): 75.5 in, Width: 25.5 in, Max width (including hooks and shelf): 38.46 in, Depth: 22.06 in

Where can I get replacement parts or warranty information for my FornettoTM/ FervorTM?

Please see www.garthsupport.com for warranty information or replacement parts for all FornettoTM and FervorTM products!

What is the difference between the FornettoTM and Fornetto AltoTM?

The regular FornettoTM is a freestanding, 1-piece construction with an open storage shelf at the bottom. The Fornetto AltoTM can be used as a freestanding or build-in unit; it must be ordered with a built-in shelf or wood storage box.

Pottery, Fountains, Statuary:

My pottery finish isn’t exactly as pictured, why is that?

All of our pottery is hand-painted with hand-applied patinas, finishes and pigments. Therefore we never expect any two pieces to be exactly alike. It’s what we think makes each piece special!

Can my Alfresco Home pottery be left outside?

We recommend storing your planters inside from frost to thaw, especially during the winter months.

Where can I get a replacement pump for my Alfresco Home fountain?

You can get a replacement pump at any local garden or hardware store.